Effective Date: 1 November 2021
TiAuto Investments (Pty) Ltd ( “we”, “us”, or “our”) is committed to protecting the personal information that you provide to us, and in accordance with the provisions of the Protection of Personal Information Act No 4 of 2013 (“POPI”), and recognise the importance of being clear about how we intend to use it.
TiAuto Investments (Pty) Ltd (hereinafter referred to as “TiAuto”, “we” or “us”) wishes to be transparent with its customers, prospective customers, job applicants, employees, policyholders and website users, suppliers, and visitors to TiAuto’s premises (collectively referred to as “data subjects” or “you”) in respect of its processing of your Personal Information.
This Privacy Notice aims, amongst other things, to inform you about important information regarding:
This privacy notice represents the “processing” (including the collection, use, storage, updating, distribution, alteration and destruction) of Personal Information by TiAuto including all the brands within the group including Tiger Wheel & Tyre, TYRES & MORE®, Treads Unlimited, Treads for Africa, Used Tyres SA, Wheel Collision and Mobile Mag Medic.
Personal Information has a wide definition in terms of POPIA and includes any information which can be used to identify you. We have included the definition of POPIA below for your information, however, TiAuto does not collect all categories of Personal Information described below. We only collect the Personal Information we need for our specific business purposes as described in this privacy notice.
Personal Information as defined in POPIA includes:
TiAuto collects Personal Information directly from you, the data subject, unless stated otherwise in this privacy notice.
We use our best endeavours to indicate whether the Personal Information requested is mandatory or voluntary at the time of collection. In this regard our forms have been updated to indicate mandatory Personal Information with an Asterix on relevant forms and online applications. However, you may also ask a manager whether or not the Personal Information is mandatory if this is unclear. Failing to provide mandatory Personal Information may impact our ability to, amongst other things:
a. Provision of products and services
b. Invoicing and payment collections
To invoice you in respect of products and services purchased by you and for the collection of amounts due to us for the provision of such products and services.
c. Queries and complaints
To respond to any questions, requests, concerns or complaints you may have regarding our products, service offerings or processing activities.
e. Online advertising
TiAuto currently does not perform any online behavioural advertising, however this may be revisited in the future at which point this specific clause would be revisited.
f. Credit check and verification
g. Compliance with laws
TiAuto will process Personal Information in order to comply with an obligation imposed on it by law. These laws include but not limited to:
h. Insurance products administration
We will process your Personal Information to administer your Xsure insurance contract underwritten by Hollard Insurance (Pty) Ltd (“Hollard”). This includes collection of Personal Information required by Hollard to issue you with an insurance policy, provide Hollard with details of your claim and provide any other Personal Information which Hollard requires related to your policy with Hollard. Please review Hollard’s Privacy Notice for further information regarding its processing activities.
i. Supplier assessment and on-boarding
Personal Information is processed to determine whether we require your goods or services, to register you as a supplier on our procurement system and in order to perform any actions agreed with you in terms of our contract (i.e. including processing payment).
j. Recruitment and employment
We process your Personal Information in order to:
We process Personal Information to secure our premises, our assets and our employees.
We may share your Personal Information with:
TiAuto is a multinational organisation with presence outside South Africa including, Mozambique, Tanzania, Zambia and Zimbabwe. Accordingly, personal Information will only be transferred to recipients outside of South Africa if one of the following conditions have been satisfied:
Each time you interact with our websites, we may automatically collect the following Personal Information and/or Anonymous Information:
We may use various technologies such as cookies, web beacons (also referred to as clear gifs), and e-tags to collect Personal Information and/or Anonymous Information, to analyse trends, and to provide you with a more personalized customer experience.
Cookies are small pieces of information that are placed on your computer to enable our system to recognize your computer when you return to our Website and to collect various technical and usage information about your visits. Cookies may be used by us and our third-party suppliers who help us provide our Website. We may link information stored in cookies to Personal Information we have in our systems.
For more information on how to do so, please refer to the documentation accompanying your browser. If you choose to disable cookies, some areas of our website may not function properly.
To learn more about third party cookies and other advertising networks and their opt out instructions, please visit http://www.aboutads.info/choices or http://preferences-mgr.truste.com.
We are committed to ensuring that your Personal Information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Information we collect.
We will retain your Personal Information only for as long as we need it having regard to our retention policy and schedule (extracts of this document is available on request). We will take all reasonable steps to destroy, delete or de-identify Personal Information records as soon as reasonably possible the retention period has been reached. In determining the retention periods we have had regard to:
We set out what your rights in terms of your Personal Information below. Should you wish to exercise any of these rights please contact TiAuto’s Information Officer using the details provided below.
a. Right to access Personal Information
You have the right to request whether or not TiAuto holds any of your Personal Information without incurring any fees or charges.
You may also request us to provide a description of Personal Information we hold about you and/or to request access to such Personal Information records. In order to respond to such requests there may be a fee or charge payable by you. However, we will provide you with a written estimate of such fee before providing you with services associated with your request for access.
b. Right to correct or delete Personal Information
You have the right to request the correction or deletion of your Personal Information if it inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully; or if TiAuto is no longer authorised to retain such Personal Information having regard to the requirements of POPIA.
c. Right to object to the use of Personal Information
You have the right to object to direct marketing at any time.
You also have the right to object to the processing of your Personal Information by TiAuto on reasonable grounds relating to your particular situation, unless legislation provides for such processing. The right to objection can only be exercised by you in limited circumstances where:
d. Right to withdraw consent
You have the right to withdraw your consent in instances where TiAuto relies on consent as a justification to process your Personal Information and you have previously given such consent.
e. Right to lodge a complaint
You have the right to lodge a complaint with TiAuto’s Information Officer/Deputy Information Officer or with the Information Regulator regarding any perceived interference with your rights in terms of POPIA and/or where your Personal Information has not been processed as required in terms of POPIA.
|TiAuto Information Officer||Information Regulator|
|Information Officer: Alex Taplin||Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001|
|Deputy Information Officer: Brendan Clark||Postal Address: P.O. Box 31533, Braamfontein, Johannesburg, 2017|
|Physical Address: Investments (Pty) Ltd, Corner K101 and Old Pretoria road, Halfway House Estate, Midrand,1685.|
|Email address:||Complaints email:
Should you require any further information regarding the Personal Information processed by TiAuto, wish to exercise any rights as set out in this Privacy Notice or otherwise wish to lodge a complaint regarding the manner in which your Personal Information is being processed by TiAuto you may contact the Information Officer via post or email per the details below.
Information Officer: Alex Taplin
TiAuto Investments (Pty) Ltd
Corner K101 and Old Pretoria road
Halfway House Estate
Email address: email@example.com